Account Appeal

Submit your account details and the supporting documents below.

This page is being served over an unencrypted connection. Do not upload identity documents until it is available over HTTPS.

Your details 1. Member account * · 会员账号 2. Real name * · 真实姓名 3. Mobile number * · 手机号码

Supporting documents 4. Half-body photo holding your valid ID card *· 手持有效身份证正反面半身照 5. Photo of the bank card linked to your account *· 已绑定银行卡照片 6. Screenshot of the payment receipt for your most recent top-up *· 最后一次充值记录的付款凭证截图 7. Photo holding a handwritten note *· 手持纸质填写照

Each item accepts several images if you need them. JPEG, PNG, HEIC/HEIF (iPhone), WebP or GIF · max 6MB per image · 24MB combined.